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LIV IT can help support your business.
Our ability to go Beyond IT gives us the ability to empower ambitious businesses and their people to thrive. We do this in three main ways – transform, secure, support.
Support:
People make a team, but their effectiveness is determined by
their ability to service customers. Enable them through quality
infrastructure and superb support.
Support.
Any organisation that relies on technology as a part of their operational paradigm knows that delivering results to their clients requires their team be able to take advantage of the technology in the first place.
24/7/365 Support for your people and infrastructure.
Exceptional customer service is about more than technical knowledge. We believe it is about treating you, and your team, with compassion and consideration. Whether you require a dedicated service desk with 24/7/365 support; an integral leg in follow the sun support; a shared help desk to support your internal team; or support to your team as they work remotely, we will deliver it with you at the centre of everything we do.
1
Leadership.
We aim to take a proactive role with our clients, providing clear and concise direction on the best path forward for future infrastructure investment.
We know that your team intimately understands your applications, however, we also know that technology is eternally evolving.
So, when the world evolves, we make sure you are ready to move with it.
2
Innovation.
LIV IT is just as capable of supporting clients who don’t need full-service partner.
We offer a range of support services remotely and on-site for businesses of all sizes.
We also offer highly customisable service desks to manage level 1 through level 3 support to free up your internal team, handle overflow, or provide follow the sun support for our international clients.
3
Vision.
Since 2003, we have been iterating our service offerings, constantly innovating the range of technologies under the LIV umbrella.
Our vision is to invest in best of breed technologies that enhance our client’s infrastructure.
Whether it be improving cyber security exposure, offering tools that help you manage your team, or offering disaster recovery options that offer rapid recovery, we present the best so you can ignore the rest.
More tools, more systems, more choices.
The sheer number of tools, platforms, and systems available in our growing digital world is daunting. Narrowing those choices into a combination that works for you and your team is crucial.
As you know, however, just because your chosen solutions and strategies are implemented does not mean that the job is done.
Your platform, security approach, processes, and infrastructure require expert maintenance so that they continue to meet your needs. Entrusting these day-to-day tasks to industry leading experts can deliver significant benefits to your business.
Chief amongst these is the freeing of your time to focus on providing high quality services to your customers in an increasingly competitive world.
Empower your team to deliver.
When your business operation is contingent on robust, uninterrupted IT systems, your team will be disproportionately impacted in times of failure. Every aspect of your business including transactional applications, data handling, performance monitoring, and people management can be adversely affected.
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While infinite combinations of technologies bring infinite opportunity, they can also present challenges. When you are dealing with an ever-growing set of solutions from different providers it can easily become overwhelming.
At LIV IT, we know that there is a direct link between quality user support and quality user performance. It is for this reason that we continually empower our team through our systems and processes so that that they can empower your team to deliver to your customers.
