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24/7 Managed IT Support.
At LIV IT, we have bred a culture and built a tradition upon providing market leading support services for our clients.
Whether you require a dedicated service desk with 24/7 support; an integral leg in follow the sun support; a shared help desk for your internal team; or support to your team as they work remotely, we can deliver the right solution for you.
IT support with empathy.
Exceptional customer service is about more than technical knowledge. We believe it is about treating you with compassion and consideration. Your first response, in most cases, will be with one of our technology specialists who, importantly, will be familiar with your IT infrastructure, needs and your people.
IT Support tailored to you.
Our flexible solutions mould around your business at every stage of your evolution.
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Our IT support services include remote and onsite support to all your offices, shared and dedicated service desks, and global service management.
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Whether managing your existing infrastructure or introducing all-new, all-encompassing technologies, our team is built to provide proactive, proportionate solutions tailored to your success.
Best-of Breed platform.
We have invested heavily in our integrated technology platform to offer the best experience for our clients.
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Our continual investment in our team and our infrastructure ensure that we walk our own talk.
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The greatest asset we can give you is access to specialists across the technical spectrum providing all the technical solutions your business requires from a single point of contact.
Dedicated, industry specific IT support for all industries.
We support clients in every key industry Australia. This gives our team a unique and meaningful understanding of these industries and, more importantly, this means that we understand your customers industries, because they are our clients too.
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Whether complementing an existing IT team, or providing an end-to-end service desk model, we work with you to define the right solution for your business. This customised solution is then integrated seamlessly into your operations with care and precision.
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We are operate as an integral partner to your business because we know that through your success, our success comes.
Dedicated to your success.
Whether complimenting your in-house IT team with a service desk, or providing fully outsourced IT services, our customisable service solutions keep your IT infrastructure and technology solutions operating at maximum efficiency. With our experienced technical support engineers, we ensure that as your business grows, our service grows with you.
24/7 service desk.
We can supply a cost-effective IT support for day-to-day IT issues, or a truly dedicated IT service desk to provide 24/7/365 support, and everything in between. Our best-of-breed platform provides you with transparency, honesty and instil a confidence in you that your team is getting the support they need.
Follow the sun support.
Utilise our unique position in the global time zone to fill an integral part of your internal IT support structure with professional, competent, experienced IT professionals who can communicate flawlessly with your team. Our service desk structure and hours of operation allow us to seamless support whilst your local team sleeps.
On-site IT support.
There are instances when the immediacy and intimacy of a qualified IT specialist onsite is called for. All of our packages can be customised to include occasional onsite visits or where an engineer can be based at your office on a regular basis as required.
Dedicated service desk.
Built specifically for small and medium businesses that need reliable, responsive support without enterprise complexity or cost, our high quality team can release bottlenecks while resolving issues faster with less disruption. No call centres, no repeating yourself, and no reactive firefighting enable your long-term business vision.
Service Integration.
Our service integration approach helps small and medium businesses eliminate IT complexity by bringing systems, vendors, and platforms together into one cohesive environment. Instead of juggling multiple providers and disconnected tools, we act as your single point of accountability ensuring everything works seamlessly together.
Support smarter with LIV IT.
Choosing to integrate fully with our Managed Support Program, LIV Lifelines, unleashes the power of our Remote Monitoring and Management (RMM) tool. Our RMM reports errors before your users are aware of them, assists in asset management, and can self-heal computers.